Privacy policy
Manager and its contact information
The controller of personal data processing is SIA Spīķeru Sveces (hereinafter - Latvijas Sveces), unified registration No. 402032293543, Legal address: Maskavas Street 4, Riga, LV-1050.
The contact information of Latvijas Svece for issues related to personal data processing is: info@latviancandles.lv. Using this contact information or by contacting the legal address of Latvijas Svece, you can ask a question about the processing of personal data.
Scope of the document
The Privacy Policy applies to ensuring the protection of privacy and personal data with respect to:
for natural persons - customers and other service users (including potential, former and current), as well as third parties who receive or transfer any information (including contact persons, payers) to Latvijas Sveces in connection with the provision of services to a natural person (customer, user) uc);
Visitors to Latvian Candles shops, offices and other premises, including those for which video surveillance is performed;
Visitors to the website and mobile applications maintained by Latvijas Sveces (hereinafter - the Clients).
Latvijas Sveces takes care of the Clients 'privacy and personal data protection, observes the Clients' right to the lawfulness of personal data processing in accordance with the applicable legal acts - laws of the Republic of Latvia and subordinate legal acts, European Parliament and Council Regulation 2016/679 of 27 April 2016 on natural persons protection of individuals with regard to the processing of personal data and on the free movement of such data (Regulation) and other applicable laws on privacy and data processing.
The Privacy Policy applies to data processing regardless of the form and / or environment in which the Customer provides personal data (Latvijas Svece website, mobile applications, paper format or electronically) and in which company systems or paper form they are processed.
Purposes of personal data processing
Latvijas Candles processes personal data for the following purposes:
For the provision of services and the sale of goods:
- customer identification;
- preparation and conclusion of the contract;
- delivery of goods and guarantees for the provision of services (fulfillment of contractual obligations);
- provision / maintenance of services;
- guarantees for the fulfillment of obligations;
- improvement of goods and services, development of new goods and services;
- to promote the use of the service;
- advertising and distribution of services or for commercial purposes;
- customer service;
- examination and processing of objections;
- customer retention, loyalty building, satisfaction measurements;
- settlement administration;
- debt recovery and recovery;
- maintenance and improvement of websites and mobile applications.
For business planning and analytics:
- statistics and business analysis;
- planning and accounting;
- for measuring efficiency;
- data quality assurance;
- market and public opinion research;
- preparation of reports;
- for conducting customer surveys;
- within risk management activities.
For the provision of information to public administration institutions and subjects of operational activities in the cases and to the extent specified in external regulatory enactments.
For other specific purposes, about which the Customer is informed at the moment when he provides the relevant data Latvian Candles.
Legal basis for personal data processing
Latvijas Candles processes the Customer's personal data on the basis of the following legal bases:
for concluding and performing the agreement - to enter into the agreement upon the Client's application and ensure its performance;
for the fulfillment of regulatory enactments - in order to fulfill the obligation specified in the binding external regulatory enactments of the Latvian Candle;
in accordance with the consent of the Customer - the data subject;
in the legitimate (legitimate) interests - to realize the legitimate (legitimate) interests of the Latvian Candle arising from the obligations between the Latvian Candle and the Customer or the concluded agreement or the law.
The legal (legitimate) interests of the Latvian Candle are:
to carry out commercial activities;
to offer quality and tested products;
to verify the Customer's identity before concluding the agreement;
to ensure the fulfillment of contractual obligations;
to prevent unreasonable financial risks for one's business;
to keep the Customer's applications and submissions regarding the purchase of goods and provision of services, other applications and submissions, notes on them, including those made orally, by calling and on Internet websites;
to analyze the operation of the Latvian Candle website, Internet sites and mobile applications, to develop and implement their improvements;
to administer the Client's account on the websites, websites and mobile applications of Latvijas Svece;
to perform actions for customer retention;
to segment the customer database for more efficient provision of services;
to design and develop goods and services;
advertise your goods and services by sending commercial communications;
to send other reports on the progress of the performance of the contract and events relevant to the performance of the contract, as well as to conduct customer surveys on the goods and services and the experience of their use;
to prevent fraud;
to provide corporate governance, financial and business accounting and analytics;
to ensure efficient company management processes;
the efficiency of the provision of services and the sale and delivery of goods;
to ensure and improve the quality of services;
administer payments;
to administer outstanding payments;
to apply to state administration and operational activities institutions and courts for the protection of their legal interests;
to inform the public about its activities.
Latvian Candles will not sell, provide, change or in any other way disclose Account or Transaction data or personal information about or about the Cardholder, except as an Acquirer, Visa / Mastercard Corporation or in response to applicable government requirements.
Processing of personal data
Latvijas Sveces processes the Customer's data using the possibilities of modern technologies, taking into account the existing privacy risks and the reasonably available organizational, financial and technical resources of Latvijas Sveces.
Latvijas Candles can make automated decisions regarding the Client. The Client is informed about such activities of the Latvian Candle separately in accordance with regulatory enactments. The Customer may object to automated decision-making in accordance with the law, however, being aware that in certain cases this may restrict the Customer's right to use certain opportunities potentially available to him (for example, to receive commercial offers).
In order to ensure the quality and operative fulfillment of the obligations of the agreement concluded with the Customer, Latvijas Sveces may authorize its cooperation partners to perform certain activities of delivery of goods or provision of services, such as delivery of goods, warranty service, invoicing and the like. If in performing these tasks Latvijas Sveces cooperation partners process the Customer's personal data held by Latvijas Sveces, the respective cooperation partners are considered to be Latvian Candles data processors and Latvijas Sveces has the right to transfer the Customer's personal data necessary for these activities to the extent necessary. activities.
Latvijas Svece's cooperation partners (as a personal data processor) will ensure the fulfillment of personal data processing and protection requirements in accordance with Latvijas Svece's requirements and legal acts, and will not use personal data for purposes other than fulfilling the obligations of the agreement with the Client.
Protection of personal data
Latvijas Sveces protects the Customer's data by using the possibilities of modern technologies, taking into account the existing privacy risks and the reasonably available organizational, financial and technical resources of Latvijas Sveces:
Data encryption when transmitting data (SSL encryption).
Customer's consent to data processing and the right to withdraw it
The Client may give consent to the processing of personal data, the legal basis of which is consent, on the Latvian Candle website (for example, loyalty programs and newsletter registration forms), or in person at the Latvian Candle Office.
The Customer has the right at any time to revoke the consent to the processing of data in the same way as it was given, or to send a relevant notice to info@latvijassveces.lv, in which case further processing based on the previously given consent for the specific purpose will no longer be performed.
Withdrawal of consent does not affect data processing performed at the time when the Customer's consent was valid.
Withdrawal of consent may not suspend the processing of data on other legal grounds.
Communication with the Client
Latvijas Sveces communicates with the Customer using the contact information provided by the Customer (telephone number, e-mail address, postal address, as well as using sms notifications from the service).
Latvijas Sveces communicates on the fulfillment of service contractual obligations on the basis of the concluded contract (for example, coordination of product delivery times, information on invoices, planned works, changes in services, etc.).
Commercial communications
Communication regarding commercial announcements about Latvijas Sveces and / or third party services and other announcements not related to the provision of directly contracted services (for example, customer surveys) shall be made by Latvijas Sveces in accordance with external regulatory enactments or with the Client's consent.
The Customer may consent to the receipt of commercial communications from Latvijas Sveces and / or its cooperation partners on Latvijas Sveces and other websites (for example, newsletter subscription forms).
The Customer's consent to receive commercial communications is valid until revoked (also after the termination of the service agreement). The customer may at any time opt out of further commercial communications in one of the following ways:
by sending an e-mail to info@latviancandles.lv;
in person at the Latvian Candle Office;
using the automated option provided in the commercial communication to opt out of receiving further notifications by clicking on the opt-out indication at the end of the relevant commercial communication (e-mail).
Latvijas Candles shall stop sending commercial communications as soon as the Customer's request to withdraw consent to commercial communications is processed.
Terms of use of cookies
Cookies are small text files that a web browser (such as Chrome, Internet Explorer, Firefox, Safari, etc.) stores on a user's terminal (computer, mobile phone, tablet) when the user visits a website to identify the browser or store information or settings. . Thus, through cookies, the website acquires the ability to store the user's individual settings, recognize him or her and respond accordingly, in order to improve the website's user experience. The user can disable or restrict the use of cookies, but without cookies it will not be possible to fully use all the features of the website.
Depending on the functions to be performed and the purpose of use, Latvijas Candles uses mandatory cookies, functional cookies, analytical cookies and targeting (advertising) cookies.
Mandatory cookies are required for the user to freely visit and browse the website and use the features it offers, including obtaining information about the services and purchasing them. These cookies identify the user's device, but do not reveal the user's identity, nor do they collect or collect information. Without these cookies, the website will not be able to function properly, for example, to provide the user with the necessary information, to provide the requested services in the e-shop. These cookies are stored on the user's device until the web browser is closed.
Functional cookies remember the settings and choices made by the user to make the site more user-friendly. These cookies are stored on the user's device at all times.
Analytical cookies collect information about how a user uses the website, find the most frequently visited sections, including the content that the user selects while browsing the website. The information is used for analytical purposes to find out what interests the users of the site, and could improve the functionality of the site, make it more user-friendly. Analytical cookies only identify the user's device, but do not reveal the user's identity. In some cases, some of the analytical cookies are managed by third-party data controllers (operators), such as Google Adwords, on behalf of the site owner in accordance with its instructions and only for the specified purposes.
Target (advertising) cookies are used to collect information about the websites visited by the user and to offer the services of our or our partners that are of particular interest to a particular user or to address offers that are of interest to the particular user. These cookies are usually placed by third parties, such as Google Adwords, with the permission of the website owner. Target cookies are stored permanently on the user's terminal.
Latvijas Candles uses cookies to improve the experience of using websites and homepages:
- ensure the functionality of the website;
-adjust the functionality of the website to the user's usage habits - including language, search queries, previously viewed content;
-get statistics on the number of visitors to the page, the time spent on the page, etc .;
-user authentication;
-in case the user is a customer of Latvijas Candles services to display an offer tailored to the user's needs
Unless otherwise stated, cookies are stored until the action for which they were collected and are then deleted.
Cookie information is not processed outside the European Union and the EEA.
Confirm and disable cookies
When visiting the websites and homepages of Latvijas Candles, the user is presented with a window with a message that cookies are used on the website. By closing this message window, the user confirms that he has read and agrees to the information about cookies, the purposes of their use, cases when their information is passed on to a third party. Accordingly, the legal basis for the use of cookies is the user's consent. If the user enters into an agreement using the website or homepage, the processing of cookies is necessary for the fulfillment of the agreement with the user, or for Latvijas Sveces to fulfill its legal obligation or pursue legitimate interests.
You can restrict and delete cookies in the security settings of any web browser. However, it should be noted that the use of mandatory and functional cookies cannot be waived, as without them it is not possible to ensure the full use of the website and the website.
For the best user experience and the proper functioning of the website, we recommend that you store cookies.
If you have any questions about the use of cookies, please contact info@latviancandles.lv
Different rules
Latvijas Sveces' websites may contain links to third party websites, which have their own terms of use and personal data protection, for which Latvijas Sveces is not responsible.
Latvijas Sveces has the right to make additions to the Privacy Policy by making the current version available to the Customer by placing Latvijas Sveces on the website.